Knowledge is NOT Enough!

One of my KM clients is a big multinational corporation, one of the winners of MAKE 2007 (the MAKE award or “Most Admired Knowledge Enterprise” is the most well-known international KM award; it is run by Teleos of U.K.).

This company is indeed world-class in managing their knowledge assets. But we found their “blind spot”!

We discovered, using a customized 360-degrees behavioral assessment tool, that more than 50% of the variation in their knowledge workers’ productivities is explainable by non-technical including emotional skills! (I will describe for you in a later blogpost how to elicit and rank the non-technical skills most important for enhancing productivity that is specific to a particular work context or organization.) This world-class company is attending to technical skills so well that the more cost-effective intervention lies elsewhere: in the area of enhancing those non-technical skills that most affect individual productivity!

Hmmm… Would you like to join me in inventing a new management fad? We will call it “Attitude Management” or maybe “Emotions Management”? Our battle cry will be “KM is NOT enough!” (smile)

You can read more about related KM issues in an invited conference paper I delivered in Kuala Lumpur last July 2008, entitled “Some Stories about How Personality and Culture Comes into Our Knowledge Management Practice.” Afterwards, KM guru Larry Prusak complimented me for “the best paper in the conference.”

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