Low-Cost KM Tips (Series T)

Series T consists of useful low-cost KM tips I have developed and tried in my KM consulting practice. Each blog post will be coded according to groups or clusters. The blogs are listed below (where you can click on any topic) and also in the Clickable Master Index.

0. General: definitions, concepts, measurements

T0-1 A quick way for an organization to adopt a common understanding of KM
T0-2 Starting a new KM language in your organization
T0-3 Value added of KM over ICT, HRD and QM
T0-4 Measuring the impact of a KM initiative
T0-5 Estimating the financial impact of an intranet enhancement

1. Value Creation: Market and social value creation, aligning KM to organizational goals, value proposition, business model, socioeconomic impacts

T1-1 Selecting a cost-effective KM project
T1-2 Development organizations: supporting desired stakeholder actions
T1-3 Private corporations: supporting desired customer actions
T1-4 Convince Board Members on KM in one hour
T1-5 High-octane knowledge products by a development organization

2. Sensing Customer Needs: Satisfying internal and external customers, internal and external sensing, innovation and improvement, assessing needs/demands of stakeholders, relationship and stakeholder capital

T2-1 A quick way of mining customer knowledge for service improvement
T2-2 Mapping interests and power relations among stakeholders
T2-3 Cues for product or service improvement
T2-4 High-value tacit knowledge: What worked well in clinching project contracts
T2-5 Sensing of client issues during contract negotiation: Some practical tips for KM consultants

3. Knowledge Worker: Supporting the knowledge worker, supporting a team, skills and attitudes, human capital, self-motivation, personal KM

T3-1 Showing a concrete benefit of KM to the knowledge worker
T3-2 Mindmapping our learning processes
T3-3 Techniques in knowledge innovation (or: you experience how Da Vinci thinks)
T3-4 Identifying non-technical skills that affect productivity the most
T3-5 Reducing knowledge loss when experienced staff resigns/retires

4. Performance Support Systems: Tools and technologies, information and information systems, business processes, structural capital, equipment

T4-1 Two important trigger questions in a lessons-learned session
T4-2 An inexpensive tool for on-line meetings and follow-thru M&E
T4-3 Using the performance evaluation system for KM
T4-4 Collect and re-use work templates
T4-5 What information input limits your productivity the most?

5. Motivational Factors: leadership and supportive policies, incentives both material and non-material, teamwork, morale, conducive workplace, compelling and shared vision, learning orientation, training to support workplace development objectives

T5-1 Practical hints for learning facilitators
T5-2 Towards optimum personal productivity: your peak work experiences
T5-3 Motivating knowledge workers need not be an expensive proposition
T5-4 Convince managers of benefits of KM
T5-5 Expertise directory with a twist: getting surprised with each other’s talents

You are free to use the KM tips and the ideas behind them; in return, I will appreciate it if you acknowledge me and CCLFI, the KM-advocacy NGO I belong to, as their source.

Cheers!

AUGMENT YOUR KM TOOLKIT

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