Two people with conflicting or incompatible mental models will likely:
If they harbour mental models of each other that the other does not agree with (“On Michael Jackson, or Our Mental Models of People We Know”) then listening stops and the erosion of goodwill starts; further communication is unworkable. What are the options in such a case?
Unfortunately, protocols for Option 4 are not yet fully developed. The scientific method is a rather well-developed and tested set of protocols for validating mental models, but applied only to empirical validation or only on “what is” and “what works” (in figure below, only right side of Ken Wilber’s quadrants). Knowledge management is engaged in seeking, innovating, developing and re-using “what works”. Sustainable development criteria falls on the lower right quadrant. Parallel protocols for validation and selection of mental models for the left side of Ken Wilber’s quadrants (see figure below) are not yet fully developed. Protocols for application to validation of experiential data (upper left quadrant) are still being developed in the discipines of transpersonal and paranormal psychology and in phenomenological research. There is no consensus on how “individual benefit” (upper left quadrant) is to be defined and assessed. What does it consist of? Money? Social opportunities? Learning and realizing human potential? Security? Maslow’s Hierarchy of Needs is a step in clarifying this area. The Universal Declaration of Human Rights and the slew of accessory protocols on other aspects and varieties of human rights is a notable contribution on the lower left quadrant. Surprisingly, the Rotary Club’s “Four-Way Test” fits very well with Ken Wilber’s framework and provides commonly-understandable or laymen criteria for the four quadrants: I have written about Ken Wilber’s framework and applied it in many ways in past blogs:
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Posts Tagged ‘relationship capital’
Listening Where Mental Models of People Conflict
August 3, 2009Tags:Abraham Maslow, benefit, communication, conscious living, expanded KM framework, Four-Way Test, governance, hierarchy of needs, human capital, KM framework, knowledge assets, knowledge management, learning, learning organization, listening, Maslow, memory, mental model, natural capital, paranormal psychology, personal KM, personal knowledge management, phenomenological research, relationship capital, Rotary Club, structural capital, sustainable development, tangible assets, transpersonal psychology, Universal Declaration of Human Rights
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L21- On Michael Jackson, or Our Mental Models of People We Know
July 18, 2009Through our experiences with friends and colleagues, we form a mental model of each person we know.
1. The “Business Card” Stage
When you meet a person for the first time, you tell each other basic facts about yourselves. You exchange business cards (or calling cards or name cards). You get to know superficial information about each other:
- Name
- Organizational affiliation
- Position in the organization
- Academic “pedigrees”
- Telephone numbers: direct landline, cellphone, fax line
- Geographical addresses: work and residence
- Email address
- Website of the organization
When you accept each other as a friend or a link in a virtual social network such as Facebook or LinkedIn, the same thing happens when you access each other’s profile page, except that you get usually more information about each other through this medium. Members of social networks can also update, add/modify, decide who gets to see how much about himself and engage in a large variety of voluntary interactions with each other.
People can become “acquaintances” but this is a superficial level of relationship. Most relationships stop at this stage. A small percentage proceeds to the next stage.
2. The “Regularized Communication” Stage
When two people communicate regularly for personal, work-related, social or other reasons, they begin to see behavior patterns of each other and they form mental models of each other. This process is very often an unconscious process on both sides. Our mental model of a person we know consists of:
- Memories of his actions particularly those that we liked or disliked
- Personal or work-related qualities we attach to the person based on the pattern of our experiences with him
- Labels or words we associate with the person
- Our judgments or attitudes towards the person or how he “measures up” to our own internal standards
- Our memories of pleasures or hurts we experienced with or due to (in our perception) the person
- Our level of comfort or trust on the person
- Etc.
3. The “Mutually Imprisoned” Stage
It is an unfortunate fact that in most cases, we form and revise mental models of people we know largely in an unconscious and therefore unsystematic manner.
Yet, our mental models of people we know, once established inside our heads, affect the way we behave and communicate with those people. They provide screens which color or slant our perceptions of those people. We stop seeing them as they truly are because our mental models act as if we are looking at them through colored eyeglasses or lenses. If our mental models of a person includes a strong judgment we have formed about him, for better or for worse, that person becomes the beneficiary or victim of our (internal) judgment.
We stop seeing people as they truly are because our experiences about him from the past intrude in how we experience him in the present. Our mental models then become our self-inflicted but unconscious mental box or mental prison that dictates how we relate to the person for the rest of our life. Then, we both become the unknowing victims of our unconscious mental models of each other. Unfortunately, we are often unaware that we have entered the “mutually imprisoned” stage.
A common negative result of this tyranny of our mental models of each other is divorce. It is likely that spouses who have come to dislike each other have formed mental models of each other that are no longer true representations of the other person. A well-known positive result of the tyranny of our mental models is the public adulation over Michael Jackson. It is likely that the mental model of Michael Jackson in the mind of a fan is a distant or perhaps distorted representation of the true Michael Jackson. Whether positive or negative, our unconscious mental models can act like tyrants who distort our thinking and seeing without our knowledge and permission.
To escape this stage, we need tools for consciously managing our mental models about people we work with — a pre-requisite for productive learning and working together as a group. We need Indigo Learning Practices.
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MICHAEL JACKSON
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Thanks to Wikimedia Commons and my acknowledgement to Alan Light for the use of the image in this blog post.
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Tags:communication, divorce, friendship, indigo learning, indigo learning practices, judgment, knowledge management, learning, mental model, Michael Jackson, personal KM, personal knowledge management, relationship, relationship capital, social network, team learning, trust
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L13- Learning How to Learn
June 14, 2009From two earlier blog posts (F9- Economics of Unconscious Learning and Q13- Learning = KM + “Power of the Third Kind”) we noted two things:
Isn’t that shocking?! The UNESCO Task Force on Education for the Twenty-first Century, headed by former two-time EU president Jacques Delors, concluded in 1996 that there are four critical types of learning for the 21st century:
(see “Learning: the Treasure Within; Report of the UNESCO Task Force on Education for the Twenty-first Century”) Our school systems are primarily aimed at “learning to do” or providing professional or technical knowledge. This D Series of blogs on Indigo Learning Practices is aimed at contributing skills towards the other three largely ignored but equally critical learning, particularly learning to live together — a foundational skill in building relationship capital. To develop a new formal and systematic system for learning how to learn, we start by being conscious and keenly observant of our daily learning processes. Psychologists call this practice metacognition. MIT Prof. Donald Schon studied and described the personal knowledge processes of a “reflective practitioner”. Prof. Charles Tart of the University of California at Davis calls it “self observation” (interview by Dr. Jeffrey Mishlove in the book “Thinking Allowed: Conversations in the Leading Edge of Knowledge and Discovery”). At CCLFI, we call it internal attention or simply “listening within”. Start sharpening your skills of listening within by practicing the following:
In the February 2007 issue of the Harvard Business Review, Bill George and his associates wrote about learning how to be an inspiring and empowering leader. They asked 75 members of the Advisory Council of the Stanford Graduate School of Business what is the most important capability that leaders must develop. Their answer was nearly unanimous: self-awareness! If you have your own personal practice in sharpening how you learn from daily work and daily life, please share it by clicking the Comment link below. — Note that there are embedded links in this blog post. They show up as colored text. While pressing “Ctrl” click on any link to create a new tab to reach the webpages pointed to. =>Back to main page of Apin Talisayon’s Weblog
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Tags:Bill George, CCLFI, Charles Tart, conscious living, Delors Commission, Donald Schon, double-loop learning, internal attention, Jacques Delors, Jeffrey Mishlove, knowledge management, leadership, learning, learning how to learn, learning style, learning style inventory, learning to live together, listening, MBTI, mental model, metacognition, personal knowledge management, relationship capital, self observation, self-awareness, unconscious learning
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Listening (and Building Cross-Cultural Relationship Capital)
June 12, 2009A good listener seeks to discover and understand the assumptions of a speaker. Cultural assumptions are particularly challenging to discover, because people are most often unaware of their cultural assumptions. This challenge has become more acute in a rapidly globalizing world economy, where cross-cultural collaborations and cross-cultural communications are multiplying all around us.
Some years back I met an American lady in a party. She had been stationed in the Philippines doing development work. She complained to me: “Filipinos sometimes say ‘yes’ just to be polite and then I later discover to my dismay that ‘yes’ actually meant ‘no.’ Why don’t they tell me the truth from the start?” She sounded perplexed and appeared irritated.
I paused for a while.
Then, instead of answering her directly I asked her a question: “Have you experienced being a guest with other Filipinos in a Filipino home where the host offered food?”
“Yes I did,” she answered.
“Did you notice how the host keep offering the food and how the Filipino visitor keep declining, but in the end relented and accepted the food?”
“Yes I did notice that,” she answered.
Then I explained, “Among Filipinos who are not acquaintances, visitors who accept food immediately after the first offer are viewed or interpreted as eager to get a free meal or quick to take advantage of the host, or as an uncouth ‘kalatog pinggan.’”
“Kalatog pinggan” (literally “clanking of dishes”) is a derogatory term Filipinos use to describe people who gate-crash parties or fiestas (town celebrations) or who constantly look for opportunities to get a free meal from anyone.
I continued to explain, “To avoid being viewed as taking any advantage, the visitor will say something like ‘Thank you but I am not hungry’ or ‘Thank you but I just ate something before coming here’ – statements which may in fact be untrue.
“Despite these answers from the visitor, a good host will repeat her offer because she understands that the visitor does not wish to impose any inconvenience on her, the host. If the host does not make a second offer, the common interpretation among Filipinos is that the host was never serious nor sincere in her offer in first place.”
“This cycle of offer and decline is often repeated a second time,” I continued to explain, “The repeated offer is a sign that the host really would like to play the role of a good host, and the repeated decline is a sign that the visitor really would not wish to impose or take advantage of the generosity of the host.”
“Finally, the visitor would accept and eat the food, and everyone is happy. This ritual is repeated almost every time a stranger visits a Filipino home. It shows that among many Filipinos not telling the truth is a lesser evil than not starting or not maintaining good interpersonal relationships.”
“Now I see,” said the American lady.
Preference for good interpersonal relationships and social harmony — which are common across Asian cultures — can become anti-learning if a person will choose not to speak, oppose someone, or voice out his truth for the sake of avoiding “rocking the boat” called “harmonious relationship.” “False harmony” is the first of William Isaac’s four stages towards generative dialogue. We will discuss this and other blocks to learning in the next blog post L13 and future posts in the L Series.
In a cross-cultural encounter, a person from another culture has at least two choices:
- Judge a behavior of another as stupid, silly, perplexing or unproductive, or
- Listen closely to understand (which is not the same as appreciate or agree) the cultural meanings behind the behavior.
The first choice is often not a conscious choice but an automatic judgmental reaction, often by people who have rigid beliefs about what is “right” and what is “wrong.” The second is often a conscious choice followed by a considered process of listening, asking, and attempting to understand or see the assumptions and meanings behind the perplexing behavior. This process requires 100% listening, awareness of one’s own mental models, assumptions and values, and temporary suspension of one’s judgment based on those values — skills that are integral in indigo learning practices and personal knowledge management, and in the broader capacities required in a learning organization.
Rigid beliefs and automatic judgmental reactions (or being unaware victims of our own childhood and cultural programmings) are becoming counterproductive in a world where cross-cultural encounters are multiplying exponentially. Indigo learning practices and related skills are needed more and more if people of different cultures are to live together peacefully or to work together productively in an ever more crowded and more interconnected world. New capacities are needed for all of us to build cross-cultural relationship capital together.
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Tags:100% listening, cross-cultural communications, cross-cultural relationship capital, cultural assumption, cultural programming, dialogue, false harmony, indigo learning practices, knowledge management, learning organization, listening, mental models, personal KM, personal knowledge management, relationship capital, suspending judgment, william isaacs
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Emerging Indigo Practices
May 28, 2009From previous blogs, I tried to show that major world problems stem from our lack of knowledge in the indigo quadrant (lower left quadrant in the diagram below):
When two long-term societal megatrends are combined, we discover (see “Q27- Combining Megatrends #1 and #2: the next societal innovations”) that the next significant societal innovations are expected in the indigo quadrant. In my contribution to the book “The Future of Innovation” (to be published by Gower in the autumn of 2009), entitled “The Future of Innovation Must Be Sought in Non-Technological Spheres” I wrote, in part:
“Mankind has demonstrated that its ability to technologically innovate is far greater than its ability to anticipate, learn and solve the negative social consequences of those innovations… Innovation in the future will be driven by common threats confronting mankind. Ironically, most of those threats are man-made. Innovation will proceed in the general direction of preventing and resolving conflicts, governance at all levels, advancing human rights and human security, cross-border agreements in preventing and fighting crime and terrorism, eliminating social exclusions and other social ills that lead to poverty, generating consensus on environmental problems and solutions, and value creation.” In the specific area of KM, this means that tools, technologies and practices for effectively managing relationship capital would be important. Below is a list of such KM tools (reproduced from a previous blog post: “Practical Hint #17: Tools for Managing Relationship Capital”):
Accordingly, I have decided that the next blog series will be on “Indigo Learning Practices.” We will call it the L Series. Cheers! — (Note that there are embedded links in this blog post. They show up as colored text. While pressing “Ctrl” click on any link to create a new tab to reach the websites pointed to.) =>Back to main page of Apin Talisayon’s Weblog

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Tags:Belvin types, change management, conflict management, customer ba, customer relations management, future of innovation, global financial crisis, indigo practices, indigo quadrant, innovation, knowledge management, MBTI, megatrends, mind mapping, negotiation, relationship capital, SNA, social innovations, social network analysis, sociogram, stakeholder analysis, stakeholder capital, team building, trust, virtual communities, visioning exercise, war
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Four Types of Memory
May 7, 2009
Ken Wilber pointed out that there are four fundamentally distinct types of knowledge, which he calls the “Four Faces of Truth”. Based on his framework (see previous blog on “KM and Trans-Societal Megatrend #1 and “Tacit-Group Processes in KM”), we therefore see four types of memory:

Transactive memory is what a team informally develops among themselves after working closely together over time. The team informally develops a group tacit knowledge of “who knows what,” “who knows who,” “who does what best,” “who cannot do what,” “how team member A thinks,” etc. This transactive memory is lost to a team member who leaves and joins a new team.
Collective unconscious is Carl Jung’s term to refer to the accumulated experiences and memories of mankind. The collective “national pain body” and “racial pain body,” according to Eckhart Tolle, are accumulated memories of violence and suffering that underlie the consciousness and behavior of a group.
I have written about the “Organizational Brain” in my Overview chapter in the book “Knowledge Management in Asia: Experience and Lessons” published in 2008 by the Asian Productivity Organization, Tokyo, Japan. If you wish to receive a copy of this chapter, send me an email. In this book I used the descriptors “embodied knowledge,” “embedded knowledge” and introduced the new term “enculturated knowledge” for human capital, structural capital and relationship capital, respectively. In parallel, we can use the descriptors “embodied memory,” “embedded memory,” and “enculturated memory.”

In the next blog, I will use Ken Wilber’s framework to delineate important knowledge pathways in a learning organization, and provide a way to understand the specific knowledge pathway called the SECI model of Nonaka.
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Thanks to clker.com for the free use of a clip art. (Note that there are embedded links in this blog post. They show up as colored text. While pressing “Ctrl” click on any link to create a new tab to reach the websites pointed to.)
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Tags:collective unconscious, embedded knowledge, embedded memory, embodied knowledge, embodied memory, enculturated knowledge, enculturated memory, Four Faces of Truth, human capital, institutional memory, intellectual capital, Jung, Ken Wilber, knowledge management, memory, Nonaka, organizational brain, pain body, relationship capital, SECI model, structural capital, Tolle, transactive memory
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KM and Trans-Societal Megatrend #1
May 5, 2009Trans-societal Megatrend #1 (see Q14- Naming trans-societal Megatrend #1: “towards yin”?) can be viewed from Ken Wilber’s framework, as in the following diagram.

When we were looking at “Tacit-Group Processes in KM” and “Gaia Consciousness”, we were in fact using Ken Wilber’s framework:

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When we were examining the global balance sheet of tangible and intangible assets (see “Towards a Global Balance Sheet”), we were also using Ken Wilber’s framework:

In fact, the expanded KM framework (see “Practical Exercise: Ingredients of Effective Group Action #15″) emerged from the simple observation that answers to “What are the ingredients of effective group action?” can be grouped in a way from where the commonly-accepted categories of intellectual capital or knowledge assets naturally emerge! Surprisingly, the grouping is consistent with Ken Wilber’s framework.

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Which falls neatly into the categories of intellectual capital:

Now, what we are observing (see Q14- Naming trans-societal Megatrend #1: “towards yin”?) is that there is a global megatrend running across many sectors of society: corporate wealth creation, global economy, community development, educational psychology, national development, national security, attitudes to environment, psychology, international conflicts, religion and organizational dynamics. In other words, the megatrend is trans-societal. It can be summarized as:

What do you think?
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Tags:community development, environment, expanded KM framework, explicit knowledge, Gaia, Gaia consciousness, global economy, intangible assets, Ken Wilber, KM framework, knowledge management, materialism, megatrend, national security, psychology, relationship capital, religion, spirituality, tacit knowledge, tacit-group processes, tangible assets, yang, yin, yin-yang
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From Corporate Disregard to Corporate Embrace of Stakeholder Capital to Socially-Embedded Corporations
April 11, 2009I flew to Singapore to read an invited paper on Monday April 13, 2009 for the Fifth International Research Workshop on Asian Business sponsored by the Singapore Management University. My paper is entitled “Corporate Social Responsibility and Emergent Models in Management of Stakeholder Capital in Philippine Conglomerates.” That’s a mouthful, so let me share with you the gist in bullet points:
I end my paper with a teaser question. If, as many observe, (a) the global economic crisis is a “wake up call” to flaws in the US economic model, and (b) the global economic center of gravity has been moving towards East Asia, then the question is: what, if any, are the emergent economic models in East Asia, and in China in particular? Click here to get: a copy of my paper (pre-publication draft) and a copy of my PowerPoint presentation. Cheers! - (Note that there are embedded links in this blog post. They show up as colored text. While pressing “Ctrl” click on any link to create a new tab to reach the websites pointed to.) =>Back to main page of Apin Talisayon’s Weblog
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Tags:3BL, Agenda 21, civil society, corporate social responsibility, CSR, EIA, EIS, environmental impact assessment, environmental impact statement, ESG, John Gokongwei Jr., knowledge management, NGO, relationship capital, Rio Summit, socially-embedded corporation, socially-responsible investment, SRI, stakeholder, stakeholder capital, sustainable development, triple bottom line
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Towards a Global Balance Sheet
April 5, 2009I compiled various estimates of entries in the expanded KM framework towards a global balance sheet.
Negative side (see diagram below):
- Annual cost of corruption = $1 trillion in 2001-2002 according to the World Bank Institute, when GWP = $30 trillion. Now that GWP is 62 trillion, this estimate may be approximately $2 trillion.
- Losses from the global financial crisis had been reported in my previous blog post: $8.3 trillion in Wall Street and $50 trillion worldwide according to the Asian Development Bank
- US federal obligations by end-2008 = $65.5 trillion according to Shadow Government Statistics
- Losses from global climate change = 5-20% of GWP (or at least $3 trillion in 2008) according to a study by the Government Economic Service, U.K. headed by Sir Nicholas Stern
- Annual forest loss = $2-5 trillion according to an EU-commissioned study The Economics of Ecosystems and Biodiversity; the losses from other forms of natural capital are currently being estimated.
- Depletion of oil in Gulf countries up to 2020 = Gulf countries’ cumulative oil earnings up to 2020 = $4.7 trillion according to Ernst & Young
- About $2 trillion worth of minerals are extracted yearly, according to Dr. Philip Brown of the University of Wisconsin
- My estimate of annual cost of risk from global nuclear war = $591 billion per year, or NPV of $11.8 trillion (see my previous blog post)

Positive side (see diagram below):
- US GDP in 2008 = $14.33 trillion according to CIA World Factbook
- China’s GDP in 2008 = $4.4216 trillion, according to its National Bureau of Statistics and China’s forex reserves by end-2008 = $2 trillion according to Christopher Barker
- GWP in 2008 = $62.25 trillion according to the CIA World Factbook
- Human and social capital in US in 2006 = $153 trillion according to Dr. Gary Becker and Kevin Murphy of the University of Chicago. If this is growing at 2.14% per year, then it would be about $163 trillion in 2009.
- Gulf countries’ cumulative oil earnings up to 2020 = $4.7 trillion according to Ernst & Young
- My estimate of global knowledge assets = $871.5 trillion. According to the World Bank’s World Development Report 2009, 69% of GWP is from services which is knowledge-intensive, while 28% is from industry which is technology-intensive. In the US, human and social capital constitute 74% of total assets, while the remaining 26% is financial assets. If we assume that 70% of GWP is contributed by knowledge assets over the next decades, the NPV is $871.5 trillion at 5% discount rate.

What do we notice?
- Total US federal debt exceeds the wealth (GWP) created by the world economy in one year.
- The world is drawing from its natural capital at an annual rate about equal to the 2008 Wall Street meltdown.
- Knowledge is our biggest and growing asset for creating wealth.
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Tags:China GDP, climate change, corruption, depletion of natural resources, forest loss, global balance sheet, global financial crisis, global losses, global nuclear war, Gross World Product, GWP, human capital, intellectual capital, knowledge, knowledge assets, knowledge management, natural capital, oil depletion, relationship capital, social capital, structural capital, tangible assets, US federal debt, US GDP
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War: Consequence of Negative Relationship Capital
April 3, 2009The Achilles heel of humankind is negative relationship capital. In my last blog post, we saw that the more than $50 trillion worldwide financial loss from the global financial crisis is an indicator.
Another consequence of negative relationship capital is war.
Which war after World War II cost the most human lives?
It is not the Korean War. Nor is it the Vietnam War. It is the Congo War which involved eight African nations and 25 armed groups, and cost 5.4 million lives. Its root cause? Some believe that that war was not ethnically motivated but that it was fought to gain control over natural resources worth an estimated $24 trillion!
Ingrid Samset found that resource-based exports is correlated with conflict, and presence of a natural resource is correlated with civil wars that endure (see: “Natural resource wealth, conflict and peacebuilding”)
I will do something foolhardy: estimate the cost of the risk of global nuclear war. It is foolhardy because there will be people who will criticize my assumptions and/or my computations.
I will repeat the Bayesian approach I used in a paper I wrote a long time ago (“Consequences of Nuclear Attack on the Military Bases” in: Foreign Relations Journal 1(2):90-114, June 1986, Philippine Council for Foreign Relations). Basically, the Bayesian Theorem says that the expected cost of an uncertain event is the cost incurred if the event happens multiplied by the probability of the event occurring within a given time period. This is the same principle insurance companies use to compute annual premiums.
I will make the following assumptions:
- A global nuclear war will result in 95% wipe-out of Gross World Product (which is estimated at $71 trillion/year).
- The chance of this occurring is 1 in 100 years.
- The average discount rate over the next decades is about 5% per annum (we cannot use prevailing T-bill rates which have been abnormally brought down by central banks during this global crisis, or else we may overestimate the cost).
- Over 100 years, the NPV is practically that of a perpetuity = annual cost/discount rate.
The loss of GWP entails: annual cost of $590 billion and present value of $11.8 trillion (almost the US GDP of $14 trillion/year!).
Because this is the cost of a risk, we do not actually physically feel it before it actually happens. But that makes it no less real. A ship is insured at Lloyd’s because its owner would rather pay a small annual premium (a real cost) than face the (not yet real) risk of losing the value of the entire ship in case it sinks. Now, if there was a super-Lloyd’s willing to insure the world against the risk of global nuclear war, this super-Lloyd’s would charge us an annual premium not too far from $590 billion.
Yes, a fundamental weakness in planetary relationship capital is the Achilles heel of humankind.
What do you think?
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Tags:Bayesian Theorem, global financial crisis, global nuclear war, insurance, knowledge management, relationship capital, risk, US gross domestic product, war
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