Value Added of KM over ICT, HRD and QM (#5)

Clients often ask: what is the value added of KM over ICT (information and communication technologies), HRD (human resource development) and/or QM (quality management)?

My response is based on the previous post (Q7- We Found the Enemy: Our Own Concepts!?).

I showed the following PowerPoint slide to the Executive Committee of a food conglomerate. My objective was to show in one picture how KM can integrate three SLICES of corporate reality: the human resource (HR) development slice, the information and communication technology (ICT) slice and the quality management (QM) slice.


You can use this slide for non-commercial purposes but please give CCLFI acknowledgement each time you show or use it. CCLFI is the KM, OL (=organizational learning) and KBD (=knowledge-based development) advocacy, training and consulting organization I belong to.


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