My last blog post was about bridging leaders.
A town mayor who is a bridging leader is better able to bring various conflicted social groups in his town to talk and decide together. Why?
Some communities of practice (CoP) prosper and grow, but others do not. Why?
Early this year, Facebook backed off when millions of its users opposed its proposed new Terms of Service. Why?
The purchase order has not yet been received, but an urgent phone call from the president of a company to another fellow Rotarian president of the supplier company is enough for the latter to give instructions to his people to ship the goods immediately. Why?
A customer buys from Amazon.com and discloses her credit card number to the company. Why?
The technical qualifications of two competing consultants were practically equal, so the client chose the consultant they had worked with before. Why?
An ugly rumor sent the stock price of a company down 15% in one day, yet its tangible assets today are basically the same as yesterday’s. Why?
The answer is TRUST. Trust is a fundamental value driver behind all forms of relationship capital. Relationship capital and trust are both intangible yet they produce tangible benefits and outcomes.
Trust underlies the worst fears and threats to our planetary society. Trust underlies the efficient operation — or the threat of collapse — of the global knowledge economy. Trust is so important that we NEED to develop a new science and technology to understand and manage it. Our daunting global problems belie humankind’s ignorance of how to effectively work with this important factor.
The Philippines is a nation threatened by many societal divides: ethnic/upland-vs.-mainstream/lowland, Christian-vs.-Muslim, rich-vs.-poor, communist-vs.-free market, insurgents-vs.-government, Manila-vs.-provinces, etc. At the same time personal relationships are important to the common Filipino. These are some reasons why bridging societal divides and bridging leadership are active and growing development discourses in the Philippines. That is also why scientific research on relationships and social capital is also well-developed here.
The late Filipino psychologist Dr. Virgilio Enriquez developed an ordinal scale of Filipino social interaction, which of course is based on increasing (or deeper) levels of trust:
We really do need to develop a new science and technology of TRUST. What is your opinion on this?
(Note that there are embedded links in this blog post. They show up as colored text. While pressing “Ctrl” click on any link to create a new tab to reach the websites pointed to.)
Tags: Amazon.com, bridging leader, bridging leadership, bridging social capital, community of practice, CoP, Facebook, Filipino psychology, intangible asset, knowledge management, Philippines, relationship capital, social capital, social interaction, social network, societal divide, tangible asset, trust, value driver, Virgilio Enriquez