Further to my previous blog post, I compiled the results of some studies showing that user satisfaction or commitment (internally-driven) and/or motivating/rewarding knowledge workers (externally-driven) contribute to success of KM initiatives:
A. Two of five factors to ensure KM initiatives succeed:
- High priority given to the initiative at the very top of the hierarchy
- Establishment of incentives to share knowledge.
(Source: Mathi, Kavindra: “Key Success Factors for Knowledge Management.” MBA thesis, Internationales Hochschulinstitut Lindau, University of Applied Sciences, FH Kempten, Germany, December 2004)
B. Factors identified as critical through multiple regression analysis:
- Establishment of a reward strategy
- Willingness to share knowledge
- Top management support
(Source: Yu-Cheng Lin and Lee-Kuo Lin: “Critical Success Factors for Knowledge Management: Studies in Construction,” Department of Civil Engineering, National Taipei University of Technology, 2006)
C. From Randy Williams: “Critical Success Factors When Building a Knowledge Management System” (Sharepoint Magazine, 4 December 2008) two of seven success factors are:
- Motivating staff
- Executive support
D. According to Murray E. Jennex and Iryna Zakharova: “Knowledge Management Critical Success Factors.” Management.Com.Ua, 29 June 2005:
D1. Two of eight design recommendations for a successful KM system:
- Have senior management support
- Build motivation and commitment by incorporating KMS usage into personnel evaluation processes; implementing KMS use/satisfaction metrics; and identifying organizational culture concerns that could inhibit KMS usage.
(Source: Jennex, M.E. and Olfman, L. “Development Recommendations for Knowledge Management/Organizational Memory Systems.” Information Systems Development Conference 2000)
D2. Eight factors common in 18 successful KM projects out of 35:
- Senior management support
- Linkages to economic performance
- Motivational incentives for KM users
(Source: Davenport, T.H., DeLong, D.W., and Beers, M.C. “Successful Knowledge Management Projects.” Sloan Management Review, 39(2), 43-57, 1998)
D3. Importance of user commitment, motivation, incentives or reward system was among the findings of 7 studies, support from top management in 6 studies, and clear goal or purpose in 4 studies.
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Tags: commitment, interest, KM, knowledge management, knowledge worker, motivating knowledge workers, motivation, organizational energy, success factor, user satisfaction, user-driven
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