A Success Factor in KM: Motivating Knowledge Workers

Further to my previous blog post, I compiled the results of some studies showing that user satisfaction or commitment (internally-driven) and/or motivating/rewarding knowledge workers (externally-driven) contribute to success of KM initiatives:

A. Two of five factors to ensure KM initiatives succeed:

  • High priority given to the initiative at the very top of the hierarchy
  • Establishment of incentives to share knowledge.

(Source: Mathi, Kavindra: “Key Success Factors for Knowledge Management.” MBA thesis, Internationales Hochschulinstitut Lindau, University of Applied Sciences, FH Kempten, Germany, December 2004)

B. Factors identified as critical through multiple regression analysis:

  • Establishment of a reward strategy
  • Willingness to share knowledge
  • Top management support

(Source: Yu-Cheng Lin and Lee-Kuo Lin: “Critical Success Factors for Knowledge Management: Studies in Construction,” Department of Civil Engineering, National Taipei University of Technology, 2006)

C. From Randy Williams: “Critical Success Factors When Building a Knowledge Management System” (Sharepoint Magazine, 4 December 2008) two of seven success factors are:

  • Motivating staff
  • Executive support

D. According to Murray E. Jennex and Iryna Zakharova: “Knowledge Management Critical Success Factors.” Management.Com.Ua, 29 June 2005:

D1. Two of eight design recommendations for a successful KM system:

  • Have senior management support
  • Build motivation and commitment by incorporating KMS usage into personnel evaluation processes; implementing KMS use/satisfaction metrics; and identifying organizational culture concerns that could inhibit KMS usage.

(Source: Jennex, M.E. and Olfman, L. “Development Recommendations for Knowledge Management/Organizational Memory Systems.” Information Systems Development Conference 2000)

D2. Eight factors common in 18 successful KM projects out of 35:

  • Senior management support
  • Linkages to economic performance
  • Motivational incentives for KM users

(Source: Davenport, T.H., DeLong, D.W., and Beers, M.C. “Successful Knowledge Management Projects.” Sloan Management Review, 39(2), 43-57, 1998)

D3. Importance of user commitment, motivation, incentives or reward system was among the findings of 7 studies, support from top management in 6 studies, and clear goal or purpose in 4 studies.

wordle-of-motivation1

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