Knowledge is NOT Enough!

One of my KM clients is a big multinational corporation, one of the winners of MAKE 2007 (the MAKE award or “Most Admired Knowledge Enterprise” is the most well-known international KM award; it is run by Teleos of U.K.).

This company is indeed world-class in managing their knowledge assets. But we found their “blind spot”!

We discovered, using a customized 360-degrees behavioral assessment tool, that more than 50% of the variation in their knowledge workers’ productivities is explainable by non-technical including emotional skills! (I will describe for you in a later blogpost how to elicit and rank the non-technical skills most important for enhancing productivity that is specific to a particular work context or organization.) This world-class company is attending to technical skills so well that the more cost-effective intervention lies elsewhere: in the area of enhancing those non-technical skills that most affect individual productivity!

Hmmm… Would you like to join me in inventing a new management fad? We will call it “Attitude Management” or maybe “Emotions Management”? Our battle cry will be “KM is NOT enough!” (smile)

You can read more about related KM issues in an invited conference paper I delivered in Kuala Lumpur last July 2008, entitled “Some Stories about How Personality and Culture Comes into Our Knowledge Management Practice.” Afterwards, KM guru Larry Prusak complimented me for “the best paper in the conference.”

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6 Responses to “Knowledge is NOT Enough!”

  1. Ruben Z. Martinez Says:

    I am a big fan of KM and i was fortunate to catch you in several forum where you discuss the KM framework. This blog is really impressive and profound. However, there is too much text to digest and can really cause indigestion. I am not really sure of the audience you want to reach. For students force to work on their term paper, the blog is very informative. However, if you are targeting mass audience who surf rather than browse or read, a simplified version can be very useful. This may take the shape of bite size blogs hyperlinked with each other.

  2. apintalisayon Says:

    Hi Ruben,

    My target audience (see About Me) are KM learners, not the mass audience.

    My other objective is to contribute new ideas in KM (this blog is an excellent opportunity to get advance feedback as I write my next KM book).

    Based on your comment, I will now make my blogs shorter and add more pictures, graphs and perhaps video.

    Thanks Ruben!

  3. Ari Bancale Says:

    Hi Sir, I am pleasantly surprised that all the still-relevant stuff I learned from your class 10 years ago is still codified in your KM course site. Thank you for that.

    Regarding the next step from KM, I think it will have to go towards Applied Intelligence or Wisdom (depending on your definition). Looking at Gardner’s 8 intelligences, I simplified them into 3 categories:
    1. Intellectual (Linguistic, Logical)
    2. Physical (Perceptual, Motor) // I took the liberty of lumping all sensorial intelligences including the ones for taste and smell.
    3. Empathic (Interpersonal, Extrapersonal, Universal)

    Knowledge in itself commonly connotes just the intellectual skills and abilities of the individual. But, if we apply KM to a sports team for instance, coaches would understandably analyze and manage the physical skills and abilities of each player to maximize their output during a game. It would then be logical, to extend the application further for KM practitioners to manage the empathic skills and abilities of employees in a service-oriented company.

  4. apintalisayon Says:

    Hi Ari, thanks for the comment! The webpage (entitled “Ari Bancale’s Webpage”) you contributed is still alive (and of course credited to you) in the TM 298 website.

    Where are you working now?

    SDT

  5. Ari Bancale Says:

    Sir, I’m still waiting for the invitation for the Google Docs. The past week I’ve been learning a lot about Connectivism and the Relationship Era. This is the emergent paradigms that we will have to integrate in our new vision.

  6. apintalisayon Says:

    Ari, I have sent you an invitation.

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